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Frequently Asked Questions

Before the day

What is Hopin?

Hopin is an online events platform chosen to make sure you get the most out of your virtual event experience. There you will find our main keynote speaker, panel discussion, workshop sessions, networking opportunities and the digital Expo Booths. You can watch a short intro to Hopin here .

How can I ensure a smooth experience on Hopin?

As Hopin is a bit more demanding than Teams or Zoom, please use Google Chrome or Mozilla Firefox as your browser to connect. Both browsers are fully compatible with Hopin. For Mac users Safari works but can have video connection glitches, so we do recommend that you use Google Chrome for this event. Safari will be fully compatible with Hopin soon.

Should I wear a headset?

Yes please, especially if you plan to actively contribute in the workshops and networking spaces. It will help you hear others, be heard more clearly and avoid background noise/feedback.

Can I access the event on my smartphone?

If you choose to access the event on your phone please download the app for IOS or Android here.

Why can’t I access the Hopin platform?

Occasionally Local Authority firewalls will block the Hopin platform. This is easily sorted by emailing your IT support this link

Can I try out the Hopin platform before the day of the Conference?

The Hopin conference site is open from 08.00 on the day before the conference. So on Wednesday the 29th September why not log on, have a look around and familiarise yourself with the programme and the platform. Tech support will be available to help you with any difficulties.

After the event

If I have to leave part of the way through or miss the event will it be recorded?

Yes. All the workshop sessions, keynotes and panel discussions will be recorded and will be available afterwards on the conference website here.


How do I register for the event?

Just follow this link to register for the event.

How do I set up my profile?

During the registration process you will be asked to create your account. It is really helpful if you can add a profile picture and add your contact details and social media links. It really helps you to network.

Who can register for the event?

This event is open to everyone with an interest in delivering a net zero carbon future.

Is there a deadline to register for the event?

Registration to the event can be made right up to the event starting. However, we would encourage you to register well in advance.


When does the event actually start?

The main programme of keynote addresses, workshops and panel discussion runs between 09.00 and 13.15 on Thursday 30th September 2021.

The Hopin event itself runs from 08.00 on Wednesday 29th September to let you log on early to check out the Expo Booths and familiarise yourself with the platform.

Where can I see the running order?

You can see the running order for the event on the event home page on Hopin and on the conference website here.

Will I be able to join the event at anytime?

You can join at any point but you may miss some of the speakers if you do.


Where can I connect with other delegates attending the event?

You can connect with other delegates via direct messaging, private video call and setting up your own breakout session.

Do I need a webcam to connect with other delegates?

You will need a webcam if you wish to participate in video calls or contributing onscreen to the workshop sessions.

Online Support

Will there be any support available should I have any questions or difficulties during the event?
Yes. There will be named technical support team members on the day. If you have difficulty registering for the event please email Alan Caldwell at

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